Returns & Exchanges

We want you to be happy with your order. This page explains how returns, exchanges and refunds work at Class Uniform.

Standard (non-personalised) items

You can return or exchange most standard, non-personalised items within 14 days of delivery. Items must be unused, unworn and in their original packaging with tags attached. To start a return, contact us with your order number and the reason for return.

Personalised and custom items

Items that have been printed, embroidered or otherwise personalised to your specification are made especially for you and cannot be returned or exchanged unless they are faulty or not as described. This does not affect your statutory rights.

Faulty or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us as soon as possible with your order number and photos where relevant, and we'll arrange a repair, replacement or refund.

Refunds

Once your return is received and inspected, we'll notify you and, if approved, process your refund to your original payment method.

Contact us

For any return, exchange or refund query, get in touch via our contact page with your order number.